How do i put my tickets on resale?
By heading to www.skiddle.com/orders and selecting 'Request ticket resale'. Alternatively, you can call Skiddle customer care (03333 01 01 01) to put your tickets up for resale. Skiddle’s Customer Care team will process this for you if the event allows it.
What happens if I want to sell my tickets but keep children's tickets that require an adults ticket?
If you want to resell certain tickets for the event and keep other tickets that require these tickets then you can.
Can i set the resale price?
No, you cannot set resale the price. Tickets are sold at the current face-value to remain fair to all customers. If your ticket(s) are resold, then you will receive a refund for the face-value of the ticket(s) that you originally paid.
Do you guarantee my ticket will be resold?
We will do our best to resell your ticket, however this relies upon the demand for your tickets. As such we cannot guarantee your tickets will be resold. There is no risk to yourself, as any unsold tickets will be returned to you.
Can I resell my ticket elsewhere?
If you decide to sell your tickets elsewhere and not through our resale system (eg privately to a friend) you must ensure you call us to transfer ownership of the tickets or head to www.skiddle.com/orders. Please ensure you have cancelled any pending resell on your tickets first.
Can I re-sell one ticket from my ticket order (of multiple tickets), or will i need to re-sell the entire order?
Yes you can resell any part of your original order.
How do I withdraw my ticket from resale?
If you change your mind and cancel your request for tickets to be resold, please contact Customer Services on 03333 01 01 01. As long as your tickets haven’t already been resold, we will be able to cancel the request.
Upon cancelling the request, new barcodes will be issued to you.
How many times can I change my mind about reselling my ticket(s)?
You can change your mind if you wish, but bear in mind that if you request a resale again, your tickets will be placed to the back of the resale queue.
I accidentally put a ticket for resale and it sold quickly but i wanted the ticket, what do i do?
You are asked to confirm that you wish to resell your ticket. You can revoke this request up until the ticket is resold. After this time we cannot reverse the resale.
How close to the event can I request a resale of my ticket(s)?
There will be an expiry date set by the event promoter, which could be anytime up until a few hours before the event. You can request a resale until the expiry date, but be aware that the later you leave it, the less chance there is of us being able to resell your tickets.